SoCalGas wants to help ease the burden on those impacted by a disaster. For customers who are without natural gas service and those needing to relocate (either temporarily or permanently) due to any unforeseen damages, such as fire/mudslide damage, the following changes will apply as part of the policy:
- Final bills will be forgiven to relieve customers whose homes have been red-tagged.
- Any unused deposit will be credited to your account for customers whose homes have been red-tagged.
- Deposit will not be charged for customers who are re-establishing service.
- SoCalGas will not disconnect service due to non-payment during the period of this emergency.
- Flexible payment arrangements will be available for customers who live in impacted areas who are able to return home, upon request.
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